Last Updated: 15/11/2025
Thank you for shopping at RubaniShop.shop. We value customer satisfaction and strive to provide a smooth shopping experience. Please read our Return & Refund Policy carefully.
1. Return Policy (30 Days)
You have 30 calendar days from the date you received your order to request a return.
To be eligible for a return:
- The item must be unused, undamaged, and in its original packaging.
- A receipt or proof of purchase must be provided.
All items are returnable, unless otherwise mentioned on the product page.
2. No Exchange Policy
We do not offer exchanges at the moment.
If you received a wrong or defective item, you can request a refund by following the return process.
3. Order Cancellation
Order cancellation is allowed if requested before shipping.
To request cancellation:
- Email us at info@rubanishop.shop with your order number.
If the order has already been dispatched, cancellation will not be possible — but you may still request a return after receiving the item.
4. Refund Process
Once your return is received and inspected, we will notify you via email.
If approved:
- Refund will be issued to your original method of payment.
- Refund timelines depend on your bank or payment provider.
5. Return Process
To start a return:
- Email info@rubanishop.shop with your order number and reason for return.
- Our team will review your request and provide the return instructions.
- Ship the item back using the return address provided by our support team.
Customers are responsible for return shipping unless the product received was damaged or incorrect.
6. Contact Us
For questions about returns, refunds, or cancellations, please contact us:
📧 info@rubanishop.shop